CANCELLATIONS & REFUNDS
If technical problems stop you from accessing the content you have purchased our support team will be try to help you resolve the problem. You are required to have a functioning internet connection and equipment to enable you to view video files delivered over the internet. Providing you have the required connection and equipment and we are unable to resolve the problem with you, you will receive a full refund for all unused content purchased. Used content is that for which a course certificate has been issued.
The Pennine training Services refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) that relate to distance selling. The law came into force in the year 2000 and applies to all UK based transactions where the consumer doesn’t meet the vendor. These regulations do not govern contracts between businesses.
In accordance with the above law, you have a 7 day cooling off period during which you have the right to cancel your purchase and receive a refund. You don’t need to give a reason to cancel your purchase. If you do decide to cancel, we will refund your payment within 30 days of your cancellation.
All access to the Pennine Training Services e learning website is governed by a unique username and password. The username and password is part of a system which protects the security of the resource and enables Pennine Training Services to monitor usage by any individual. When a refund request is received, Pennine Training Services reserves the right to track the usage by an individual (through his/her username and password) of:
Specific pages viewed
Frequency of use
Time period of use
IP address used
No refund will be granted if Pennine Training Services has reason to believe that an individual has viewed any of the information that they purchased.
Pennine Training Services reserves the right to charge a handling fee (15% of the original fee).
How to Cancel Within 7 Days of Purchase
Should you wish to cancel your purchase within the 7 day cooling off period, please email us at firstname.lastname@example.org or write to us at the following address:
Pennine Training Services
19, Heather Drive
Refunds Following Cancellation
If you do cancel your purchase within the 7 day cooling off period then we will refund your payment. If you paid by credit or debit card from our website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means then your refund will be made by cheque, this will be posted to you within 30 days of your cancellation.
GOVERNING LAW AND JURISDICTION